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Internationale Hilfestellen - International Helplines

Hilfetelefone in anderen Ländern

Um Informationen zur telefonsichen Hilfe in Ihrer  Sprache zu erhalten, klicken Sie bitte auf das Länderkennzeichen.

Australia (AUS) • Austria (A) • Belgium (B) • Czech Republic (CZ) • Denmark (DE) • Estonia (EST) • Finland (FIN) • France (F) • Germany (D) • Great Britain (GB) • Hungary (H) • Italy (I) • Ireland (IRL) • Israel (IL) • Japan (J) • Latvia (LV) • Luxemburg (L) • Netherlands (NL) • Norway (N) • Poland (PL) • Portugal (P) • Serbia (SRB) • Spain (E) • Sweden (S) • Switzerland (CH) • Thailand (T) • Ukraine (UA)


Information about the Telephone Counseling in Germany

Call the Telephone Counselling in Germany

☎ 0800 1110111
☎ 0800 1110222
☎ 116123

The Telephone Counselling in Germany is available for everybody, for senior and younger persons, for employed persons as well as for housewives, for apprentices or pensioners, for people of any community of faith.

Your phone call is free of charge within Germany, and you can call around the clock. Sorrows weigh heavy, and don’t comply with times of day of opening times. In such situations, it is most helpful to know that there is a person available who is ready to listen to you. The Telephone Counselling colleagues are most aware of their responsibility, and will take your phone call seriously – no matter if it is eight o’clock in the morning or midnight. You can hold a conversation with the Telephone Counselling in Germany in German language.

Anonymous and discreet

Your telephone call remains anonymous. You do not give your name, and your telephone number does not appear on our display. Nobody can find out that you called the Telephone Counselling by your telephone bill. You may be assured that your troubles and worries are being treated confidently. All the Telephone Counselling staff is subject to professional secrecy.

Competent and free of Charge

The voluntary personnel of Telephone Counselling in Germany is being chosen carefully, and qualified during one year at the least, and accompanied by supervision continuously.
Telephone Counselling is completely free of charge for persons seeking advice. The charge for phone calls within Germany is being covered by Deutsche Telekom AG (German Telephone Company).

Accessible around the Clock

Telephone Counselling desks in Germany are accessible day and night, on weekends and holidays as well, nationwide. Telephone Counselling is open for all problem fields, and for all persons calling in their respective situation.

Privacy Protection as supreme Principle

Telephone Counselling desks in Germany are principally gathered in catholic, protestant of ecumenical institutions. Therefore, the Church Data Protection regulations are valid as well.

Telephone Counselling is Online

If you are able to express yourself in the German language, but have difficulties in doing so, you can get into contact over our protected (oder secured) E-Mail-System. You can write and send your mail at rest, and will receive a first answer within three days. 

Sometimes it is easier to communicate worrying matters in writing. This helps to structure disordered feelings. Our staff will answer in writing as well, and you can let their proposals rest, and – if you like – give an answer. As a matter of course, the same standards are valid for the internet-counselling as for telephone calls: Your contact remains anonymous. All staff members underlie the professional secrecy. The data exchange in the mail and chat counselling is being encoded by an especially secure standard. Nobody from outside has access to the contacts. The counselling is free of charge for people seeking advice. 

And this is how the Mail Counselling works:

You install an account, without indicating your E-Mail-Address. The entire communication takes place in a web-based mail, and is being encoded automatically. Within three days you will receive a personal answer. On weekends, or in case of technical problems, this time period might be prolonged. You will receive the answer to your request directly from the staff member to whom it is being assigned.


Leitgedanken

„Ethische Grundlage der telefonischen Hilfsdienste sind die in der Menschenrechtserklärung der Vereinten Nationen von 1948 umrissenen Grundrechte des Menschen. Daher betonen die telefonischen Hilfsdienste besonders:

  • die Würde eines jeden Menschen (Art. 1)
  • das Recht des Menschen, in seinem Denken, Fühlen, Wünschen und in seiner Lebensart respektiert zu werden (Art. 18)
  • das Recht des Menschen, sich in seiner Sprache auszudrücken (Art. 19).“

(„Ethik-Charta von IFOTES“ (1994), aus der Präambel) 


“The work of the helplines is based on the ethical principles as outlined in the Declaration of Human Rights of the United Nations. The helplines emphasize, in particular: 

  • the dignity of every human being. (art 1) 
  • his right to be respected in his thoughts, feelings, wishes and his way of life; (art18) 
  • the right to express himself in his mother tongue (art.19).”

(IFOTES ETHICAL CHARTER, I. Preamble)


Internationale Hilfestellen - International Helplines

Australia

Lifeline
☎ 13 11 14
http://www.lifeline.org.au/
English


Austria

Telefonseelsorge
☎ +43 142
⇨ http://www.telefonseelsorge.at/
Deutsch


Belgium

Télé Accueil
☎ +32 107
⇨ http://www.tele-accueil.be/
Française

Tele-Onthaal
☎ +32 106
⇨ http://www.tele-onthaal.be/
Nederlands

Telefon-Hilfe
☎ +32 108
⇨ http://www.telefonhilfe.be/
Deutsch 


Czech Republic

Modrá linka
☎ +420 549 241 010
⇨ http://www.modralinka.cz/
český


Denmark

Livslinien
☎ +45 7020 1201
⇨ http://www.modralinka.cz/
Dansk


Estonia

USALDUS
☎ +372 126
⇨ www.video.usaldus.ee
Estnisch (between 19.00 and 23.00 Estonian time or 20.00 and 24.00 German time)
Russisch (between 19.00 and 23.00 Estonian time or 20.00 and 24.00 German time)


Finland

Palveleva puhelin
☎ +358 1019 0071
⇨ https://www.helsinginseurakunnat.fi/yhteinentoiminta/apuajatukea/palvelevapuhelin.html
Finnisch

Mieli – Suomen mielenterveysseur
☎ +358 (09) 4135 0501
⇨ http://www.mielenterveysseura.fi/fi
Finnisch


France

S.O.S - Amitié
☎ +33 01 46 21 46 46 (noch zu überprüfen!)
⇨ https://www.sos-amitie.com/
Française


Germany

Telefonische Hilfe in Ihrer Muttersprache

Die TelefonSeelsorge in Deutschland bietet Gespräche nur in deutscher Sprache an. Wenn Sie in Ihrer Muttersprache telefonieren möchten, finden Sie bei den folgenden Stellen Hilfe. Bitte informieren Sie sich auf der Website über das telefonische Angebot und seine Bedingungen und über weitere Angebote (Chat, Mailberatung). Bitte beachten Sie, dass bei einem Anruf aus Deutschland zu dieser ausländischen Rufnummer Kosten anfallen. Dieses Hilfetelefon ist dem ethischen Standard verpflichtet, Anrufende weder religiös noch politisch noch ideologisch zu beeinflussen.

Muslimisches Seelsorgetelefon
☎ +49 30 4403 08 454
⇨ http://www.mutes.de/home.html
Türkisch • Arabisch • Urdu

Telefon Doweria
☎ +49 30 4403 08 454
⇨ http://telefonseelsorge-berlin-brandenburg.de/6_Doweria/index.html
Russisch


Great Britain

Samaritans
☎ +44 116 123
⇨ http://www.samaritans.org/
English


Hungary

S.O.S. Telefonos Lelki Elsősegély Szolgálat
☎ +36 116 123
⇨ http://www.lelkisegely-szeged.hu/
Magyar


Italy

Telefono Amico
☎ +39 199 284 284
⇨ http://www.telefonoamico.it
Italiano


Ireland

Samaritans in the Republik of Ireland
☎ +353 116 123
⇨ http://www.samaritans.org/your-community/samaritans-ireland-scotland-and-wales/samaritans-ireland
English


Israel

ERAN
☎ +972 1201
⇨ http://www.eran.org.il/
Hebräisch / Arabisch / Russisch 


Japan

BW Aichi Japan
☎ +81 568 70 9090
⇨ http://www.befrienders-jpn.org/aichi/
Japanisch


Latvia

SKALBES
☎ +371 67 222 922
⇨ www.skalbes.lv
Lettisch


Luxemburg

SOS Détresse
☎ 45 45 45
⇨ http://454545.lu/
Französisch, Deutsch, Luxemburgisch


Netherlands

Sensoor
☎ +31 0900 0767
⇨ https://www.sensoor.nl/
Niederländisch


Norway

Kirkens SOS
☎ +47 22 40 00 40
⇨ https://www.kirkens-sos.no/
Norwegisch


Poland

Anonimowy Przyjaciel 
☎ Please take a look at our Website to find the right telephone number for your region
⇨ http://www.samaritans.org/
Polnisch


Portugal

SOS Voz Amiga
☎ +351 213 544 545
☎ +351 912 802 669
☎ +351 963 524 660
⇨ http://www.sosvozamiga.org/
Portugisisch


Serbia

Srce SOS Telephone
☎ +381 21-6623-393
☎ (0800 300 303)
⇨ http://www.suicide.org/hotlines/international/serbia-suicide-hotlines.html
Serbisch


Spain

El Teléfono de la Esperanza
☎ +34 902 500 002
⇨ http://www.telefonodelaesperanza.org/
Spanisch


Sweden

Nagon att tala med Samaritans
☎ +46 31 711 24 00
⇨ http://www.natm.se
Schwedisch


Switzerland

Dargebotene Hand
☎ +41 143
⇨ https://www.143.ch/
Italienisch / Französisch / Deutsch


Thailand

Samaritans of Thailand
☎ +66 Bangkok: 271 367 93
⇨ http://www.samaritans-thailand.org/
Thai


Ukraine

Telephone of confidence “Stavropyghion-058” Lviv
☎ +380 058

Odessa Confidence Telephone Service
☎ +380 0487 327715
☎ +380 0482 226565
Ukrainisch